Frequently Asked Questions

What you need to know!

Payment

We accept the following payment methods:

– Bank Deposit (BPI and BDO)

– Online Transfer (BPI and BDO)
– Cash on Delivery (Metro Manila only)
– Paypal

Shipping

Shipping is free for a minimum purchase of P650 for metro manila and P3,000 from provincial orders. Otherwise its P65 for metro manila, P150 for Luzon and P300 for Visayas/Mindanao delivery.

Yes. However, for Metro Manila orders only, Monday to Friday only.
Please note that orders must be placed before 1 PM and upon confirmation of payment for same day delivery requests.
Delivery is 4-6 working days, we also accept same day delivery (Additional P150; pre-payment needed; 1PM cutoff; Metro Manila only)
Please note that counting begins from ship out date. Delivery periods are not guaranteed and exclude Sundays and holidays.
All of our domestic shipments are handled by in-house courier service.
Provincial packages are forwarded to our 3rd party logistics 3LX, LBC and JRS.
Please email us at orders@gbiholdings.com with the following details:
Name:
Email Address:
Exact Address:

Contact Number:

And we will contact you within 1-2 business days to further get your details.

Please email us at orders@gbiholdings.com with the following details:
Name:
Email Address:
Exact Address:

Contact Number:

And we will contact you within 1-2 business days to further get your details.

Orders

To track your provincial packages, simply go to our courier partners website:

Yes. Upon receiving, the person who will receive on your behalf needs to present an authorization letter signed by you and his/her valid picture ID.

Refunds, Returns, and Exchange

You are encouraged to report problems with product received such as broken seals, empty sachets, broken capsules due to handling & delivery upon the receipt of the package to consider for return or refund.

Once the case is qualifed for refund, the total amount of items paid will be deposited back to your account within three (3) business days once the case is verified.

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Unit 1023 Cityland Herrera Tower
98, V.A. Rufino Street Salcedo Village
Makati City, 1227, Metro Manila

Copyright 2018 – 2021. Wheatgrass CAN International

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